tap55's Privacy Policy

1 Introduction & Overview

tap55 ("we", "us", or "platform") provides a safe and trusted online sports betting and casino service for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is one of our core responsibilities. This Policy explains how we collect your information, why we collect it, how we use it, and under what circumstances we may share it with third parties.

This Policy was last reviewed in 2026 and has been prepared in accordance with applicable data protection regulations and international industry standards. Whenever we make significant changes to this Policy, you will be notified via an announcement on the website.

2 Information We Collect

To create your account and provide our services at tap55, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for identity verification)
• Email address and mobile number
• Residential address
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Username and password for account login
• Information you provide when contacting our support team

2.2 Automatically Collected Information

• IP address and device type and operating system
• Browser type and version
• Your navigation path on the website (which pages you visited, how long you stayed)
• Date and time of login
• Gaming session and betting history
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

tap55 may use the information collected about you for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Identity Verification (KYC): Confirming age and identity to meet legal obligations — only those aged 21 or above may use our services.
• Transaction Processing: Securely completing deposit and withdrawal requests.
• Customer Service: Responding to your questions, complaints, and requests.
• Security & Fraud Prevention: Taking measures to prevent unauthorized access, fraudulent activity, and money laundering.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Legal Obligations: Complying with applicable laws and regulations.
• Communications: Sending important updates, policy changes, or security-related notices.

4 Information Sharing & Third Parties

tap55 never sells your personal information or transfers it to third parties without permission. Information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers — only the information necessary to complete transactions.
• Legal Authorities: To government authorities in the case of court orders, lawful investigations, or legal obligations.
• Technology Service Partners: Hosting, data analytics, or security service providers — who are bound by strict confidentiality agreements with us.
• Business Restructuring: In the event of a company merger or acquisition — this Policy will remain in effect.

5 Data Security

To protect your information, tap55 adopts industry-standard technical and organizational measures. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are completed through encrypted connections.
• Encrypted Storage: Collected information is stored in encrypted form on secure servers.
• Access Controls: Only authorized personnel may access personal information for specific, justified purposes.
• Security Audits: Regular system audits and vulnerability assessments are conducted.
• Two-Factor Authentication (2FA): The option to enable an additional layer of security to protect your account.

Please note, however, that no transmission over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security. Keeping your account password private and secure is your own responsibility.

6 Cookie Policy

The tap55 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring core functionality.
• Analytical Cookies: To understand how users use our site — for statistical purposes.
• Functional Cookies: To remember your preferences (such as language).

6.2 Managing Cookies

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7 Data Retention Period

We retain your personal information only for as long as necessary for the purposes stated in this Policy or as required by law. Generally:

• All information is retained for the duration of an active account.
• Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
• Once legal obligations have ended, information is securely deleted or anonymized.

8 Your Rights

As a tap55 user, you have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances — though this may be limited where legal obligations exist.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.
• Data Portability: The right to receive your information in a structured format in certain circumstances.

To exercise these rights, please contact us. We will respond as promptly as possible and in accordance with applicable regulations.

9 Protection of Minors

tap55's services are intended only for those aged 21 or above. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

10 International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside of Bangladesh, we ensure that equivalent protections to those described in this Policy are in place. For international transfers, protection is ensured through applicable data protection agreements and contracts.

11 Policy Changes

tap55 reserves the right to change, update, or amend this Privacy Policy at any time. In the case of significant changes:

• A notice will be published on the website.
• Notification may be sent to your registered email address.
• The date of the change will be noted at the top of the Policy.

Continued use of the platform after any changes will be considered acceptance of the revised Policy. We therefore recommend reviewing this page regularly.

12 Responsible Gaming & Data

tap55 is committed to responsible gaming. Information about your gaming activity is used solely to provide you with a safe and balanced gaming experience. If problematic gaming patterns are identified, we may take preventive measures, such as self-exclusion options or deposit limit settings. For more details, visit our Responsible Gaming page.

13 Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us through the following: